All our products are made exclusively to order or personalized, so there is no possibility of returning the product.

According to the Consumer Protection Act, Article 86: "The consumer does not have the right to unilaterally terminate the contract referred to in this section if the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer." The same is regulated by the EU Consumer Rights Directive 2011/83/EU.

 

2. PRODUCTS FROM THE MICMAOWear COLLECTION

 Consumer Protection Act (NN 19/2022, 59/2023)

Chapter V. – Contracts concluded outside business premises and contracts concluded at a distance

Article 79. – Right of unilateral termination of the contract The consumer has the right, without stating the reason, to unilaterally terminate the contract concluded at a distance (e.g., via the internet) within 14 days from the day when the goods were delivered to the consumer or a third party appointed by him.

Article 81. – Obligations of the merchant in case of contract terminationThe merchant is obliged to refund the entire amount paid by the consumer, including delivery costs (except for additional costs if the consumer chose a more expensive delivery), no later than 14 days from the day he was informed of the consumer's decision to terminate the contract.

Article 86. – Exceptions to the right of withdrawalThis is the article that excludes the right of return for products made according to the customer's specification or clearly tailored to their personal needs (such as personalized t-shirts/totes, custom-made scratch cards).